Delivery Policy
Delivery within Australia is not guaranteed on Public Holidays, Saturdays or Sundays.
Orders are dispatched on Mondays for interstate and Northern deliveries, and Tuesdays to Thursdays for local deliveries. Delivery will depend where the order is to be shipped to. For the Brisbane district it will be within 4-7 business days.
Delivery is typically confirmed within 24-48 hours of receiving cleared funds for your order.
Delivery times during peak periods such as Christmas may be subject to delays.
We cannot guarantee delivery times; however, we endeavour to provide accurate windows once the schedule for the week has been confirmed. If you require delivery on a specific date or time, please email nursery@livingbamboo.com.au or add a note to your order during checkout.
We are unable to send our plants to WA, NT or Tasmania due to quarantine restrictions and biosecurity requirements.
We do not accept responsibility for any damages to the plants during shipping.
Delivery Information
All our plants are grown in a soilless medium that is designed for maximum water retention. They are watered thoroughly before being carefully loaded onto trucks or packaged into their boxes ready for shipping. Plants that are travelling by road freight are secured in an upright position, providing the plant height allows. If delivery is within our local area* our taller plants are secured on an angle to fit inside the truck.
For delivery outside our local area*, the trucks have an internal maximum height allowance of about 3m. Most of our products will fit into this space, as they have the ability to flex over. For our more advanced products that are 4m or more in height, there may be an increase in freight charge to some areas. This can be avoided by cutting the plants down in height, so that they stand freely.
Road Freight
Our preferred method of shipping is through the use of specialised plant delivery services. There are a number of companies that we can use to freight our plants to most major destinations, from Cairns in Far North Queensland, right around to Adelaide in South Australia, and including Canberra.
For advanced plants over 3m in height that are travelling outside of our local region*, the freight price may be doubled depending on the number and size of the plants. This can be avoided if the plants are cut down to 3m. Please contact us if you wish to choose to have your plants cut down in height.
Dispatch for road freight is Tuesdays and Thursdays, with delivery time dependent on the destination.
Collection
Plants can also be collected. Please contact us to arrange a day and time.
Local area refers to the South East Queensland region from Noosa on the Sunshine Coast to Tweed Heads near the Gold Coast, and as far west as Toowoomba.
